Over the next 24 hours, Twelve Security is going to post breach after breach after breach of Western companies. The next ones will be of Expedia and Caterpillar. For now, let us turn to Observe.Ai.
Observe.Ai records, scans, and transcribes calls from call centers throughout the US. Recently, they left an unsecured Elasticsearch Database open, containing the transcripts of millions of calls with US customers. The full transcripts exist in the database. Some light data masking goes on, so occasionally words are blocked out, but this is easy to get around. Who are their customers? Lots of car companies, I want to note from having looked at the data, but also:
This is the database in question, with 68 million records. Each record can be of significant size, as a full transcript will be held in just a single ES record.
Some light data masking here, notice how upon repeating the email again, it slips past the filters:
Full MP3 records are available as well. They have light redaction applied to them, but the technology, as evidenced by the transcripts, is a work in progress. To date, we have not even seen one completely 100% correctly redacted transcript.
All of these "ai" companies; the hosting records are bit strange. Why are they hosting out of Bulgaria? The openresty 220.127.116.11 IP address in the second screenshot we will return too.
Again, quite a lot of records. And they're all from the United States:
Again I want to emphasize, full transcripts are available. They contain an extraordinary amount of personal data that I was not prepared for. To some extent, the loneliness and collapse of community in the United States, something Robert Putnam has said for years (author of Bowling Alone), comes across in stark terms in these transcripts. Obviously, we will hold on publishing some of those for now, but here is a transcript in full:
Here are some example documents. A single record can be of enormous size and go on forever. You can paste the data in something like this if you want an easier to read format, which will net you something like below:
For now, we will post the names of 75 customer agents that Observe.Ai has recorded the calls of. We will be more and more aggressive in our posting of data until it is realized that corporations have failed the world. That they will fall, along with the entire global economy, over the next few weeks. As this happens and prospects for conflict between nation states become more and more likely, individuals around the world will realize everything they have ever posted, said, and felt is in a database somewhere. Multiple databases, dozens of companies, hundreds of apps, and thousands of recorded pieces. All of it used to create lists of who is loyal today and who will die at sunrise tomorrow, who can be trusted to spread propaganda now and who will be shot with the others in a mass grave. All of this is, driven now by historical forces and geopolitical dynamics decades in the making, is as unstoppable as it is unspeakably sad. It is the tragedy and the crime of the early 21st century: